Privacy Policy

Responsible party: Raúl Tonatiuh Robles Lozano

Location: Atizapán de Zaragoza, Estado de México, México

Trade name: Archano AI

Contact: hola@archanoai.com

WhatsApp (US): +1 (760) 664-3075

We provide AI automation services to small and medium businesses (SMBs) in Mexico and the United States.

We collect information you provide directly and information collected automatically:

Information you provide:

• Contact information (name, email address, phone number / WhatsApp)
• Business information (company name, industry, size)
• Messages and inquiries submitted through forms or WhatsApp
• Any information you voluntarily share during a consultation

Information collected automatically:

• IP address and approximate geolocation (country/region level)
• Browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns (via Google Analytics)
• Referral source (how you found us)
• Cookie identifiers (see Section 7)

We do not collect Social Security numbers, financial account details, biometric data, health information, or precise geolocation.

We use your information to:

• Respond to inquiries and provide requested services
• Schedule demonstrations and consultations
• Deliver and improve our AI automation services
• Send service-related communications (onboarding, updates, invoices)
• Analyze website traffic and optimize user experience
• Comply with legal obligations

With your consent only:

• Send marketing communications and product announcements
• Invite you to events, webinars, or beta programs

You may withdraw consent for marketing communications at any time by emailing hola@archanoai.com or clicking "unsubscribe" in any email we send.

We do not sell your personal information to third parties. We may share your information with:

• Service providers acting as data processors on our behalf: Google LLC (Analytics, Workspace), Meta Platforms Inc. (WhatsApp Business API), Vercel Inc. (website hosting), and others as necessary to deliver our services.
• Legal authorities when required by applicable law, court order, or governmental regulation.
• Business transfers in the event of a merger, acquisition, or sale of assets (you will be notified beforehand).

All service providers are contractually required to protect your data and use it only for the purposes for which it was disclosed.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising. No action required.
• Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information beyond what is necessary.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise your rights, submit a verifiable request to: hola@archanoai.com (subject: "CCPA Request").

We will respond within 45 days. If we need additional time, we will notify you and may extend the response period by an additional 45 days.

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

Generally, we retain contact and inquiry data for 3 years after your last interaction with us. Analytics data is retained according to Google Analytics default settings (26 months). You may request earlier deletion by contacting us.

We use cookies and similar technologies to operate our website and analyze traffic. For full details, see our Cookie Policy.

You can manage cookie preferences through our consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

Archano AI operates across the United States and Mexico. Your information may be transferred to and processed in countries other than your own, including the United States and Mexico. These countries may have data protection laws different from those in your jurisdiction.

By using our services, you acknowledge this transfer. We take steps to ensure your information is protected to the standard required by applicable law.

We implement industry-standard security measures to protect your personal information:

• HTTPS/TLS encryption for all data in transit
• Access controls limiting data to authorized personnel only
• Regular review of security practices
• Use of certified third-party platforms with their own security standards

No method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately. Contact us at hola@archanoai.com if you have concerns.

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will make reasonable efforts to notify you (e.g., via email or prominent notice on our website).

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

For privacy-related questions, requests, or concerns:

Email: hola@archanoai.com

Subject line: "Privacy Request" or "CCPA Request"

Response time: Within 3 business days for general inquiries; 45 days for formal rights requests.